Questions

Can nets FlashPay be refund?

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Can nets FlashPay be refund?

The NETS FlashPay Card is deemed non-retrievable once misplaced and there is no refund or deactivation for lost or stolen NETS FlashPay Cards.

How do I get a refund on FlashPay?

Visit any TransitLink Ticket Office or NETS Customer Service Centre and present your card for refund. Refund amount will be credited into your bank account within 14 working days.

How do I get a refund on an expired nets cash card?

Customers can get an immediate refund at any POSB, DBS Bank, OCBC Bank and UOB ATM in Singapore for up to two years from card expiry. Some banks have a shorter refund period. Alternatively, customers can request a refund at any DBS, OCBC or UOB branch, or visit the Nets Customer Service Centre (CSC).

How much is Nets FlashPay card?

How much is a NETS Flashpay card? Online: S$5 with $0 stored value. The cost of the card is S$5 and is non-refundable. All other sales outlets: S$12, inclusive of S$7 stored value.

Can Nets transaction be voided?

You can void a transaction within the same day that the transaction took place. A void transaction can only be attempted once. Should the transaction fail, you can alternatively refund the customer in cash.

Is FlashPay same as EZ-Link?

Usage of EzLink Card and NETS Flashpay Card The usage of EzLink Card and NETS Flashpay cards have virtually the same purpose. They are both preloaded, stored money cards. They are both used for all types of public transportation in Singapore and the surrounding areas.

Can I get a refund for my NETS FlashPay card?

You may obtain an immediate refund for a non-damaged NETS FlashPay Card from any DBS/POSB, OCBC or UOB ATM (select ‘More Services’). For other refund cases (including damaged cards), please visit either the NETS Customer Service Centre or any TransitLink Ticket Office.

How to apply for NETS FlashPay auto top-up by credit/debit card?

This is applicable for all NETS FlashPay customers who would like to apply for the Auto Top-Up using their locally-issued credit/debit card as the source of funds. Register for NETS FlashPay Auto Top-Up by credit/debit card via NETS ATU Registration Portal.

Does my NETS FlashPay have a stored value wallet?

No, there are 2 different stored value wallets found on your NETS FlashPay. The NETS FlashPay balance is a public wallet that can used to pay for your transport, ERP, EPS and retail purchases. The RSVP balance is a private wallet that can only be used for your purchases from a specific retail merchant.

Why is my NETS FlashPay card blocked?

Your Auto Top-Up enabled NETS FlashPay Card may be blocked due to an outstanding Auto Top-Up amount on this card. You need to make payment for the outstanding amount at NETS Customer Service Centre. Upon successful payment, your card will be unblocked.