What is proper telephone etiquette in the workplace?

What is proper telephone etiquette in the workplace?

One general rule for good phone etiquette is to listen more than you speak, especially if you’ve answered an incoming customer service call. While you may already have the answer because of your experience, let the caller finish what they’re saying before you jump in with a suggestion.

How do professionals handle phone calls?

Here are 10 steps you can take to practice answering the phone professionally:

1. Answer by the third ring. It’s courteous to pick up the phone promptly to avoid making callers wait.
2. Offer a greeting.
3. Speak with a smile.
4. Be clear.
5. Avoid slang.
6. Be positive.
7. Ask before you put someone on hold.
8. Take messages accurately.

How do you answer a phone call in office example?

Answering Calls Answer with a friendly greeting. (Example – “Good Afternoon, Lehigh University, Telecommunications, Lizanne speaking, how may I help you?”). Smile – it shows, even through the phone lines; speak in a pleasant tone of voice – the caller will appreciate it.

How do you end a call nicely?

To end the call politely, try one of these closing statements:

1. “My apologies once again for any inconvenience. Thank you for your call.”
2. “I’m happy we could make this right for you. Have a wonderful day.”
3. “Thank you for calling. We appreciate your business.”

What are some recommended practices before picking up a call at work?

10 tips for answering and handling calls professionally

• Promptly answer calls. The average ring takes 6 seconds.
• Be warm and welcoming.
• Introduce yourself and your business.
• Speak clearly.
• Do not use slang or buzz words.
• Ask before you put people on hold.
• Don’t just put calls through.
• Be prepared for your calls.